Privacy Policies

We take the collection of Personal Information from our consumers seriously and are committed to protecting your Personal Information in accordance with this Privacy Policy. Please read below to learn how we collect and use.

Shipping Policy

Zenovia Skin Products we accept orders 24 hours a day, every day of the week. Orders are processed in the order that they are received, expect items to be shipped approximately 2-5 days after the order is placed (excluding private label orders). All orders are shipped from Corpus Christi, Tx via USPS or UPS. Zenovia Skin Products ships to all 50 U.S. states and Puerto Rico.

We currently do not ship to APO or FPO address. Orders that contain a different shipping address from billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time.

Lost or Stolen Packages
- If the package shows delivered to your address, but is missing you must report the lost package to us within 24 hours of the marked 'delivery'. Once you have reported your lost package, we will help launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.
- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer. We do not take responsibility for lost or stolen packages.

Damaged Packages
- Damaged packages are very rare but in the case you may receive one, we ask that you contact Zenovia Skin Products within 24 hours of delivery confirmation to report any damages to your product. We handle damage claims on a case by case basis. We are not responsible for damaged packages. We always pack and ship our products neatly and securely and rarely inquire problems. We will handle filing a claim on your behalf and if we feel this was a packaging mistake on our end, we will gladly reship the damaged products free of charge. Please contact us if you have any issues!

WEBSITE PRIVACY STATEMENT

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SECTION 1 -

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 -

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at zenoviaskinproducts.gmail.com

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Payment:
It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the Stripe , which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 4 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 5- COOKIES

We use cookies to collect information from you automatically when you visit our website. Some of these cookies are necessary for the operation of our website while we use others to support your experience of our website and to tailor the content to you. This Policy provides you with information about the cookies that we use.

The types of Cookies that we use, or may use, on our site, and the purposes for which they are used, are set out below:

Strictly necessary Cookies: These Cookies are essential in order to enable you to move around our site and use its features, such as accessing secure areas of our site. Without these Cookies, any services on our site you wish to access cannot be provided.
Analytical/performance Cookies: These Cookies collect information about how you and other visitors use our site, for instance which pages you go to most often, and if you get error messages from web pages. We use data from these Cookies to help test designs and to ensure a consistent look and feel is maintained on your visit to the site. All information these Cookies collect is aggregated. It is only used to improve how a site works.
We use Google Analytics, for example, to anonymously track site usage and activity. Google Analytics is a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of the site will be transmitted to and stored by Google on servers in the United States. To learn more about the use of Cookies by Google for analytics and to exercise choice regarding those Cookies, please visit the Google Analytics Opt-out Browser Add-on.
Functionality Cookies: These Cookies allow our site to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These Cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.

SECTION 6- AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at Zenoviaskinproducts@gmail.com.

Refund Policy

Please contact us.